Refund policy

RETURNS, REFUNDS & WARRANTY

At Darvien®, every timepiece is selected with a commitment to quality, craftsmanship and customer confidence. Every Darvien watch is carefully inspected and backed by our 1-Year Limited Warranty.

We also offer a 60-Day Return Policy, giving you additional peace of mind when purchasing your Darvien.

1. 60-Day Returns

You may request a return within 60 calendar days of receiving your order.

To be eligible for a return, the item must be:

  • Unused and in its original condition
  • Free from signs of wear, damage or modification
  • Returned with its original packaging, accessories and included items
  • Submitted for return within 60 days of delivery

Before returning any product, please contact our Customer Care team so we can provide the appropriate return instructions.

Email: support@darvien.com
Phone: +44 7529 538082

Please do not return products without first contacting our support team.

2. 1-Year Limited Warranty

Every Darvien® watch is protected by a 12-month limited warranty from the date of purchase.

The warranty covers manufacturing-related issues, including:

  • Manufacturing defects in materials or workmanship
  • Movement failure caused by a manufacturing defect
  • Internal mechanical or functional manufacturing defects

The warranty does not cover damage resulting from normal wear and tear, scratches, fading, strap deterioration, accidents, misuse, improper handling, unauthorized repairs or modifications.

Water-related damage is only covered where a manufacturing defect is confirmed and the watch has been used within its stated water-resistance specifications.

When an eligible manufacturing defect is confirmed during the warranty period, Darvien may repair or replace the affected product at no additional product cost, as appropriate.

3. Refunds

Once your return reaches us, it will be inspected to confirm that it meets our return conditions.

After inspection, we will notify you regarding the status of your refund.

If approved, the refund will normally be issued to the original payment method used for your purchase.

Please allow approximately 5–10 business days after the refund has been processed for the funds to appear, depending on your bank or payment provider.

Returns submitted outside the 60-day return period, or items that do not meet our return conditions, may not be eligible for a refund.

4. Exchanges

If you would like to exchange your Darvien for another model, please contact our Customer Care team.

Exchange requests may be submitted within 60 days of delivery, provided the item remains unused and meets our return conditions.

If the replacement product has a higher price, the customer will be responsible for the difference. If the replacement product has a lower price, the applicable difference will be refunded.

5. Return Shipping

For products confirmed to have an eligible manufacturing defect, Darvien will cover the applicable return shipping costs.

For returns based on personal preference, including a change of model, color or style, return shipping costs are the responsibility of the customer.

Our Customer Care team will provide the appropriate return address and instructions after your return request has been reviewed.

6. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

If the order has not yet been dispatched, we will make every reasonable effort to cancel it before shipment.

If the order has already been dispatched, please contact our Customer Care team for the appropriate return instructions once the parcel has been delivered.

7. Need Assistance?

Our Customer Care team is available to assist with questions regarding your order, return, exchange or warranty claim.

Email: support@darvien.com
Phone: +44 7529 538082

We aim to respond as quickly as possible.

DARVIEN® — Time passes. Legacy remains.

Para a página de Shipping & Delivery

Eu deixaria frete separado da política de devolução, porque fica muito mais profissional e facilita a leitura no Shopify:

SHIPPING & DELIVERY

At Darvien®, we work to ensure every order is prepared, dispatched and delivered with care.

Order Processing

Orders are carefully prepared and processed before dispatch. Once your order has been shipped, you will receive a shipping confirmation with tracking information when available.

Delivery Times

Delivery times vary depending on the destination, shipping method and local carrier operations.

Estimated delivery times displayed at checkout are estimates and may be affected by customs processing, public holidays, weather conditions or other circumstances outside Darvien's reasonable control.

Order Tracking

Once tracking becomes available, you can follow the progress of your shipment through our Track Your Order service.

Shipping Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

If you notice an error in your shipping information, please contact our Customer Care team as soon as possible. Once an order has been dispatched, we may not be able to change its destination.

Duties & Taxes

Where applicable, import duties, taxes or customs charges may be determined by the destination country's authorities.

Any charges not collected during checkout may be the responsibility of the recipient, subject to applicable local laws and regulations.

Lost or Damaged Orders

If your parcel arrives damaged or you believe it has been lost in transit, please contact our Customer Care team with your order information so we can investigate the shipment with the carrier.

Email: support@darvien.com
Phone: +44 7529 538082

DARVIEN® — Time passes. Legacy remains.